Refund policy

We want you to love your HookBorn purchase. If you're not completely satisfied, you may request a return within 14 days of receiving your order. 

To be eligible for a return, your item must be in the same condition that you received it, be unwashed, unworn, unused, with its original tags and packaging intact. You'll also need your order number or proof of purchase.

To start a return, you can contact us at officialhookborn@gmail.com. Return instructions and the return address will be provided after your return request has been approved.

If your return is accepted, we'll provide instructions on how and where to send your package. Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Items sent back without first requesting a return will not be accepted.

You can always contact us for any return question at officialhookborn@gmail.com.

Damages and issues
Please inspect your order as soon as it arrives and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. Please include clear photos of the item and packaging so we can review the issue as quickly as possible.

Exceptions / non-returnable items
Items marked as Final Sale cannot be returned or exchanged. Products that have been worn, washed, altered, damaged, or are missing their original tags are not eligible for return.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll need your order number or proof of purchase.

 

Refunds
Original shipping charges are non-refundable unless the return is the result of our error or a confirmed product defect. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at officialhookborn@gmail.com.